***ESTIMATED SHIPPING TIMES***

All items are shipped USPS Priority or GlobalPost.
All items are insured for the amount of the purchase price, and include tracking.
All tracking info will be emailed to the contact info provided with your order.
Please check your spam folder for shipping notifications and other updates.

ONE OF A KIND and READY TO SHIP items can be expected to ship within 2-4 weeks of placing your order,
arriving 2-5 business days from the date it is shipped.
International orders may take an additional 2-3 weeks to arrive.

MADE TO ORDER items currently have a production turnaround time of 8-16 weeks BEFORE shipping.
You are purchasing an item that is handmade, designed and assembled by me. 
Expect your order to arrive 2-5 business days from the date it is shipped.
International orders may take an additional 2-3 weeks to arrive.

CUSTOM ORDER items have a production turnaround time of 6-9 months.
This is AFTER custom consultation has concluded and payment has been received.
For more information on how to request a custom order/artistic commission, you may inquire via email HERE:
Please allow me the time I need to bring your ideas to life, Babehammer style!

***AS A TOURING MUSICIAN - ALL ORDERS ARE SUBJECT TO WORKING TOUR SCHEDULE.***

PRODUCTION AND SHIPPING TIMES MAY BE AFFECTED BY TOUR SCHEDULE, ILLNESS, SUPPLY CHAIN, FORCE MAJEURE

I RESERVE THE RIGHT TO EXTEND PRODUCTION AND SHIPPING TIMES AS NECESSARY FOR ALL MADE TO ORDER AND CUSTOM ORDER ITEMS WITHIN ONE YEAR FROM ORIGINAL PURCHASE DATE.

There will be parts of the year that I will be on the road for 6-8 weeks at a time. Orders placed during that time will be delayed - all estimated shipping times will apply to your order upon my return. Please see the Calendar/Events tab for upcoming schedules and events so that you may be informed of potential delays and extensions. Tour schedules, event updates, and all possible delays will be announced via mailing list, social media accounts and shop banner.

Please consider subscribing upon checkout for emails and check your spam folder for updates. 
For questions or concerns regarding your order please email info@babefindergeneral.com

Are shipments insured?

Yes, all shipments are insured for the amount of the item, excluding shipping charges. If your package is lost or damaged in transit, we are able to file a claim. Please contact us immediately with screenshots or photos.
Unfortunately we are not responsible for any packages lost or stolen after a delivery has been made and insurance will not cover these items.
 

What do I do if my shipment is delayed or seems to be lost?

Once your item is shipped, USPS tracking info will be provided. If you have questions about your shipment, please use the USPS tracking info provided in your shipment confirmation email to track your package.
We are not responsible for lost or stolen deliveries.
Please contact us if you need to file a claim by sending an email to info@babefindergeneral.com

***NOTE FOR INTERNATIONAL ORDERS***
 

In many cases, your country may impose customs/import fees on items shipped from the US. These charges are unavoidable and we have absolutely no control over when or how much they charge. If you are an international customer, please check with your country's guidelines and fees before placing an order as we will not cancel an order based on these charges.

We do not change or embellish our customs forms.

***IMPORTANT CONSIDERATIONS***

As with any handmade or custom items, delays are always possible.
As detailed above, production and shipping times for MADE TO ORDER & CUSTOM ORDER items may be extended for any reason, within ONE YEAR of original purchase date.
Full refunds will only be honored without prior approval if your MADE TO ORDER or CUSTOM ORDER is delayed longer than ONE YEAR from original purchase date.
Please be aware that ALL refunds, returns or exchanges must be initiated via official communication channels.
Please send all questions and concerns via email to info@babefindergeneral.com

***RETURNS/DAMAGED ORDERS/EXCHANGES/REFUNDS***

CUSTOM ORDERS CAN NOT BE REFUNDED, RETURNED OR EXCHANGED.
FINAL SALE ITEMS CANNOT BE REFUNDED, RETURNED OR EXCHANGED.
GIFT CARDS CANNOT BE REFUNDED, RETURNED OR EXCHANGED.

When initiating a refund, return or exchange via email, please include your order number or reference to your order confirmation email, date of purchase and item/s in question so we may locate your information and expedite a resolution. 
Please do not send questions or concerns regarding your order via Facebook or Instagram messages.
Email is the official and preferred method for order-related communication.
This is in the interest of protecting your privacy.
No information regarding your order will be released via instant message,
text message, or DM under ANY circumstance.
 

ALL SALES ARE FINAL EXCEPT AS REQUIRED BY LAW.
RETURNS/EXCHANGES WILL NOT BE PERMITTED WITHOUT APPROVAL.
PLEASE INITIATE YOUR RETURN/EXCHANGE VIA OFFICIAL COMMUNICATION CHANNELS SO WE MAY EXPEDITE YOUR RESOLUTION AND RESPOND IN A TIMELY MANNER.

Exchanges are subject to a $35 restocking fee and you are responsible for shipping it back to us.
You will be invoiced via email for the restocking and shipping label.
Exchanges must be approved by email, so please contact us with any issues prior to shipping.
Exchanges are permitted within 30 DAYS from the date that you received your order, with a $35 restocking fee.
Past 30 days, exchanges will only be permitted upon approval.

To initiate a return or exchange you must contact us via email at info@babefindergeneral.com
 

To avoid potential issues, PLEASE read each product description thoroughly. We work hard to provide the information necessary to allow you to make an informed purchase. Please be aware of your measurements and follow the listing’s instructions to properly determine your measurements if/when required. Most issues are easily avoided by reading each item’s description in the listing and selecting the options that apply to you or filling out the require fields when placing your order. 
We do not allow returns based on "buyer's remorse" i.e. the color doesn't match your planned outfit or it was purchased as a gift and the other party didn't want to accept it. 
Exchanges will be permitted within the 30 day allotment period - please contact us via email if you need to exchange your item.
 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return or exchange, you can contact us at info@babefindergeneral.com

If your return is accepted, we’ll send a return shipping label to the email address provided with your original order as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not the United States, shipping your goods may take longer than expected.

Please send all questions to info@babefindergeneral.com

***DAMAGES AND OTHER ISSUES***

What do I do if I receive my order and it's damaged?

If your order arrives damaged, please contact us immediately.
Please send detailed photos of the item, the packaging, and the damage - taken in daylight if possible.
I will file an insurance claim and then I will send you a return label to fix or replace the item.
 

I ordered an item but it was the wrong size. What can I do?
Alterations and adjustments will be evaluated on a case by case basis.
To initiate a return or exchange please contact us via email at info@babefindergeneral.com

ALL SALES ARE FINAL EXCEPT AS REQUIRED BY LAW

ONE OF A KIND/READY TO SHIP items can not be altered or adjusted, you will receive the item as described.
MADE TO ORDER items can be altered or adjusted on a case by case basis.
CUSTOM ORDERS are exactly that - your exact measurements are required BEFORE placing your order.

ALL CUSTOM ORDERS ARE FINAL SALE.
CUSTOM ORDERS CAN NOT BE REFUNDED, RETURNED, EXCHANGED, ALTERED OR ADJUSTED.
FINAL SALE ITEMS CANNOT BE REFUNDED, RETURNED OR EXCHANGED, ALTERED OR ADJUSTED.
 

It is up to you, the customer, to make sure you are ordering the right size.
If you have questions about sizing, fit, or adjustments, please contact us BEFORE you place your order.
If you received the wrong item, you must initiate a return via email.
As mentioned above, exchanges are ONLY permitted within 30 days from the receipt of your order.
 

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item/order, so that we may evaluate the issue and make it right.
Please get in touch if you have questions or concerns about your specific item by sending an email to info@babefindergeneral.com

WE WILL NOT ACCEPT REFUNDS OR RETURNS ON SALE ITEMS OR GIFT CARDS

***EXCHANGES***

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
EU 14 day cooling off period Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused and in its original packaging, including your receipt/proof of purchase.

***REFUNDS***

Once you’ve initiated your RETURN/EXCHANGE or REFUND claim via email, you MUST ship your item back to us via the shipping label provided once your RETURN/EXCHANGE or REFUND is approved. We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we’ve approved your return, please contact us at info@babefindergeneral.com

If you are truly dissatisfied with your purchase or there was a mistake on our end, please contact us and we can discuss the best option to move forward. Bringing questions, concerns or issues with your order to our attention as quickly as possible is the fastest way to resolve any issues you may have.
We appreciate your support.

SUPPORT THE UNDERGROUND. ALWAYS DEFEND THE FAITH. KEEP IT TRUE.